Terms and Conditions

 

Group Courses and events

  • Bookings to be made via World Pay online payment system. All major credit / debit cards accepted.
  • Payment is required to secure your place on the course or event, a confirmation will be sent via email once payment has been received.
  • All course / event requirements are listed on the website. We do not accept responsibility if the incorrect course is booked. Please contact us if you have any queries on which course is most suitable.

Private lessons

  • Bookings to be made via World Pay online payment system. All major credit / debit cards accepted.
  • Payment is required before the private lesson takes place, a confirmation will be sent via email once payment has been placed.
  • Please contact us via email or phone to book times / dates for your lesson.

 

Cancellations and refunds

 

Courses / workshops / Events

  • Swim Open will offer a full refund if the cancellation is made 14 days prior to the start date of the course or workshop.
  • If cancellations are made less than 14 days (but more than 7 days) prior to the course date, 50% of the course cost will be refunded.
  • Any cancellations 7 days or less prior to the course start date, total cost will be withheld.
  • It is possible to switch to an alternative course. However, rebooking must be processed 7 days before the commencement of the original course date. Swim Open does not guarantee a place on another course, as it will be dependent on other courses running at that time. No refund will be given if no other course is available.
  • If courses are cancelled due to insufficient attendance / unforeseen circumstances full refunds will be issued.

Private lessons

  • To change or cancel a private lesson booking, 24 hours’ notice must be given. If the change or cancellation is within 24 hours Swim Open reserves the right to withhold the full cost of that private lesson.
  • If cancellations are made within a block booking then refunds will be given for lessons remaining.
  • The following time limits apply to private lessons:

3 x 1-2-1 – 2 month

6 x 1-2-1 – 3 months

10 x 1-2-1 – 4 months

  • Please note all private lessons must be used within the same season of purchase. IE, you will be unable to transfer the block booking to the following year.